Vatican Design online shop — vaticandesign.com

Effective date: 22 August 2026 · Last updated: 22 August 2026 · Version 1.0

These Terms set out the rules for buying in the online shop operated at vaticandesign.com. They are addressed to consumers and to business customers alike; where a provision applies only to consumers, it says so.

Nothing in these Terms limits or excludes the rights you have under mandatory consumer law. If any provision here is less favourable to a consumer than the law of the country where that consumer habitually resides, the law prevails.

The shop is operated under the Vatican Design brand by two companies. Which company is your Seller depends on the delivery address of your order, and it is stated on the order confirmation and on the invoice.

Orders delivered within Italy — the Seller is:

DAYENU S.R.L.S.
Borgo Santo Spirito 14, 00193 Roma (RM), Italy
P. IVA / Codice Fiscale: IT 17983511001 · REA: RM–1753957

Orders delivered outside Italy — the Seller is:

VATICAN DESIGN Dorota Mayer-Gawron
Mattew Pulis Street, Sliema SLM 3051, Malta
VAT: MT31576318

Contact for both, and the address for returns and complaints:

Email: dayenudesign@gmail.com · Phone: +48 512 288 620
Vatican Design, Borgo Santo Spirito 14, 00193 Roma, Italy
Preferred return route: InPost Point ITLRM08238P, Via della Stazione di San Pietro 19, 00165 Roma

All parcels are dispatched from Rome, Italy, whichever company is the Seller.

Terms — this document. Shop — the online shop at vaticandesign.com and all of its subpages. Seller — the company identified in § 1 for your order. Customer — a person with full legal capacity, a legal person, or an organisational unit with legal capacity, who places an Order. Consumer — a natural person acting for purposes outside their trade, business, craft or profession. Product — a movable item offered in the Shop. Order — the Customer’s declaration of intent specifying the Products and quantities, made in order to conclude a Sales Contract. Sales Contract — the contract of sale concluded at a distance between the Seller and the Customer. Account — the Customer’s individual panel in the Shop.

1. Placing an Order requires reading and accepting these Terms.
2. The Shop sells at retail over the internet, to consumers and businesses.
3. Orders may be placed by persons with full legal capacity. Persons under 18 may place an Order only with the consent of their legal representative.
4. To use the Shop you need: a device with internet access, a current browser supporting cookies and JavaScript (Chrome, Firefox, Safari, Edge), and an active email address. A working phone number is required to place an Order, because the couriers use it for delivery.
5. Customers must not supply unlawful content through the Shop, in particular content infringing the law, personal rights or the rights of third parties.
6. The Seller is not liable for damage caused by the Customer giving false, outdated or incomplete data, or by the Customer breaching these Terms. This does not limit the Seller’s liability towards Consumers under mandatory law.
7. Customers must keep their login and password confidential and must not disclose them to third parties.
8. The Shop is available 24/7, subject to technical breaks needed for maintenance, updates and repairs. Where such a break is planned, the Seller will announce it in the Shop in advance.

1. Creating an Account is voluntary and free. It is not required in order to place an Order — you can buy as a guest.
2. The login is the email address given by the Customer. The password is chosen by the Customer, is not known to the Seller, and is stored only as a cryptographic hash.
3. The Customer may delete the Account at any time, without giving a reason and without charge, by sending a request to dayenudesign@gmail.com. The Seller will delete it promptly, and no later than 14 days from receiving the request.
4. Deleting an Account does not affect the performance of Orders placed before the deletion, and does not delete records the Seller must keep by law, such as invoices.

1. Orders are accepted only electronically, through the order form in the Shop.
2. An Order is effective if the Customer correctly completes the order form and gives accurate contact details, including the exact delivery address, phone number and email address.
3. Where the data given is incomplete, the Seller will contact the Customer to complete it. If contact proves impossible, the Seller may cancel the Order.
4. Information presented in the Shop is an invitation to conclude a contract, not a binding offer.
5. After a valid Order is placed, the Customer receives an automatic email acknowledging receipt of the Order. The Sales Contract is concluded when the Seller sends the Customer confirmation that the Order has been accepted for fulfilment.
6. The Seller may refuse to accept an Order — in particular where the Product is unavailable, where the price or description was displayed with an obvious error, or where the Order raises reasonable suspicion of fraud. In that case the Seller informs the Customer promptly and refunds any payment already made in full.
7. Each Order is confirmed to the Customer on a durable medium (email), together with these Terms and the information required by consumer law.

1. All prices in the Shop are given in euro (EUR) and include VAT. Prices do not include delivery costs, which are shown separately before the Order is placed.
2. The total amount payable, including delivery, is displayed before the Customer confirms the Order. The Customer is never charged anything beyond the amount confirmed at that point.
3. Where a Product’s price is reduced, the Seller displays alongside the reduced price the lowest price applied to that Product in the 30 days before the reduction.
4. Payment may be made by:
   a) card and other methods offered via Stripe (Stripe Payments Europe, Ltd.);
   b) PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.).
5. Card details are entered directly into the payment provider’s own fields. They do not pass through and are not stored on the Seller’s servers.
6. If payment is not received within 7 days of the Order being placed, the Seller may cancel the Order after first informing the Customer by email.
7. An invoice or receipt is issued for every Order and sent to the Customer’s email address. By placing an Order, the Customer agrees to receive it electronically.
8. Orders delivered outside the European Union may attract customs duties, import VAT and clearance fees in the destination country. These are payable by the Customer, are not included in the price shown in the Shop, and are collected by the carrier or the customs authority, not by the Seller.

1. Products are sent to the address given in the order form. All parcels are dispatched from Rome, Italy.
2. Delivery is by InPost or FedEx, according to the option chosen by the Customer at checkout. The available options, and their cost, depend on the destination, the payment method and the size of the Order, and are shown in the Shop before the Order is confirmed.
3. Delivery costs are borne by the Customer, in the amount displayed at checkout. There is no free-delivery threshold at present; if one is introduced, it will be shown in the Shop.
4. The dispatch time is stated with each Product. In any event the Seller delivers the Product without undue delay and no later than 30 days from the conclusion of the Sales Contract, unless the parties expressly agree otherwise.
5. If the Seller fails to deliver within that period, the Customer may call on the Seller to deliver within an additional period appropriate to the circumstances. If the Seller fails to deliver within that additional period, the Customer may terminate the contract and receive a full refund without delay.
6. The Seller may change prices and delivery charges, in particular where its carriers change their tariffs. Such a change never applies to Orders already placed.
7. Risk of loss or damage passes to the Consumer when the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the Product. Where the Consumer chose a carrier not offered by the Seller, risk passes on handover to that carrier.

1. Before accepting a parcel from a courier or a parcel locker, the Customer is advised to check that the packaging has not been damaged in transport — in particular the condition of the tapes and seals.
2. If the packaging shows signs of damage or the seals are broken, the Customer may refuse the parcel and draw up a damage report with the courier, and should contact the Seller promptly.
3. Drawing up a damage report can make a claim faster and easier to settle. Failing to do so does not restrict a Consumer’s rights in any way.

1. A Consumer may withdraw from the Sales Contract within 14 days without giving any reason and without incurring any cost other than those set out below. This right arises under Directive 2011/83/EU on consumer rights, as implemented in Italy and Malta.
2. The period runs from the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, takes physical possession of the Product. Where an Order is delivered in several parts, the period runs from possession of the last part.
3. To withdraw, the Consumer informs the Seller by an unequivocal statement — for example an email to dayenudesign@gmail.com. The model form in the Annex may be used but is not obligatory. Sending the statement before the deadline expires is enough to meet it.
4. The Consumer returns the Product without undue delay, and no later than 14 days from communicating the withdrawal, to:

Vatican Design, Borgo Santo Spirito 14, 00193 Roma, Italy
preferably via InPost to point ITLRM08238P, Via della Stazione di San Pietro 19, 00165 Roma
Sending the Product before the deadline expires is enough to meet it. Please enclose the withdrawal statement and mark the parcel “RETURN”.

5. The Consumer bears the direct cost of returning the Product.
6. The Consumer is liable only for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
7. The Seller refunds all payments received from the Consumer, including the cost of standard delivery, without undue delay and no later than 14 days from being informed of the withdrawal. Where the Consumer chose a delivery method more expensive than the cheapest standard method offered, the Seller is not required to refund the excess.
8. The refund is made using the same means of payment as the original transaction, unless the Consumer expressly agrees otherwise. The Consumer bears no fee as a result of the refund. The Seller may withhold the refund until it has received the Product back, or until the Consumer supplies evidence of having sent it, whichever happens first.
9. The right of withdrawal does not apply to contracts:
   a) for goods made to the Consumer’s specifications or clearly personalised;
   b) for goods which, after delivery, are by their nature inseparably mixed with other items;
   c) for goods liable to deteriorate or expire rapidly;
   d) for sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
   e) for sealed audio or video recordings or computer software, if unsealed after delivery;
   f) for services fully performed, where performance began with the Consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost;
   g) for the supply of digital content not on a tangible medium, where performance began with the Consumer’s prior express consent and acknowledgement that the right of withdrawal would be lost;
   h) for newspapers, periodicals or magazines, except subscription contracts;
   i) concluded at a public auction;
   j) where the price depends on fluctuations in the financial market outside the Seller’s control.

1. The Seller must deliver a Product that conforms with the contract.
2. The Seller is liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of that time. This liability arises under Directive (EU) 2019/771 as implemented in Italy and Malta.
3. Where a Product does not conform with the contract, the Consumer may require it to be brought into conformity by repair or replacement, free of charge and within a reasonable time. If repair or replacement is impossible, disproportionate, refused, or fails, the Consumer may require a proportionate price reduction or terminate the contract and receive a refund.
4. To make a complaint, contact the Seller — for example by email to dayenudesign@gmail.com — describing the nature of the problem. If the Seller does not instruct otherwise, send the Product to Vatican Design, Borgo Santo Spirito 14, 00193 Roma, Italy, preferably via InPost to point ITLRM08238P, together with a statement giving your name, address, email address, proof of purchase, a description of the lack of conformity and what you would like the Seller to do.
5. The cost of returning a Product under a complaint is borne by the Seller. The Customer sends the parcel at their own expense and the Seller reimburses the documented cost of sending it — on the basis of a proof of posting, receipt or invoice — without undue delay and no later than 14 days after the complaint is upheld. Reimbursement covers the cost of posting up to the tariff of the recommended carrier.
6. A repaired or replaced Product is returned to the Customer at the Seller’s expense.
7. The Seller responds to a complaint within 14 days of receiving it. The Seller may decline to consider a complaint where, despite a request to supply them, the details given are insufficient to identify the contract or to contact the Customer.
8. Business customers: liability for defects under statutory warranty is excluded to the extent permitted by the applicable law.

1. The Shop allows Customers to publish reviews of Products.
2. Reviews may also be posted by people who did not buy the Product in the Shop. The Seller does not verify every review to confirm that it comes from a purchaser.
3. Reviews from Customers whose purchase is confirmed in the Shop’s system are marked “verified purchase”.
4. The Seller does not publish false reviews, does not commission them from third parties, and does not remove genuine negative reviews. The Seller may remove a review that is unlawful, offensive, contains personal data of third parties, or is unrelated to the Product.

1. The controller of Customers’ personal data is the Seller identified in § 1 for the relevant Order.
2. Personal data is processed in order to fulfil Orders, run Customer Accounts, comply with tax and accounting obligations, and for the other purposes described in the Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR).
3. The rules of processing, the retention periods and the rights of data subjects are set out in the Privacy Policy at vaticandesign.com/privacy-policy/ and the Cookie Policy at vaticandesign.com/cookie-policy/.

1. A Consumer may use out-of-court procedures for handling complaints and pursuing claims. Use of such procedures is voluntary for both parties.
2. Consumers may turn to an alternative dispute resolution (ADR) body notified under Directive 2013/11/EU in their own country. In Italy, ADR bodies are listed in the registers kept by the competent Italian authorities, including the Chambers of Commerce conciliation services.
3. Consumers buying across borders within the EU can obtain free assistance from the European Consumer Centres Network (ECC-Net) — eccnet.eu — which helps consumers resolve disputes with traders in another Member State.
4. (Note: the EU Online Dispute Resolution platform ceased operating on 20 July 2025 and is therefore no longer referenced here.)

1. Contracts concluded through the Shop are governed by:

• Italian law, for contracts with DAYENU S.R.L.S.;
• Maltese law, for contracts with BIBLE SPA Dorota Mayer-Gawron.
  This choice of law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country in which they habitually reside (Article 6(2) of Regulation (EC) No 593/2008, “Rome I”).

1. Disputes are subject to the courts having jurisdiction under the applicable law. A Consumer may always bring proceedings before the courts of the place where they are domiciled, and may only be sued in those courts (Articles 17–19 of Regulation (EU) No 1215/2012).
2. The Seller may amend these Terms, in particular where the law changes, where new payment or delivery methods are introduced, or where the Shop’s functionality changes. Orders placed before an amendment are governed by the version of the Terms in force when the Order was placed.
3. Registered Customers are notified of amendments by email at least 14 days before they take effect, and may delete their Account if they do not accept them.
4. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in force.
5. These Terms are available in the Shop free of charge, in a form that allows them to be downloaded, saved and printed.

---

Annex — Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You are not obliged to use it.

To:
Vatican Design — [DAYENU S.R.L.S. / BIBLE SPA Dorota Mayer-Gawron]
Borgo Santo Spirito 14, 00193 Roma, Italy
dayenudesign@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

……………………………………………………………………………

Ordered on () / received on (): ……………………………………

Order number: ……………………………………

Name of consumer(s): ……………………………………

Address of consumer(s): ……………………………………

Bank account for the refund (if different from the payment method used): ……………………………………

Signature of consumer(s) (only if this form is notified on paper): ……………………………………

Date: ……………………………………

() Delete as appropriate.*